Besides providing rapid contact with high-level network professionals and subject matter experts to help Alexandria, Virginia businesses to resolve specific IT problems or longer-term projects, Progent can provide short-term staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk response. Temporary staffing makes it possible for businesses to deal with anticipated or unexpected peaks in the need for network services, which may be caused by situations such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary staffing can also fill gaps left by the absence of full-time staff members due to vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staffing services give organizations the flexibility to react to increases in demand for network services without being saddled with the costs and hassle associated with reviewing and hiring reliable technical help and without the burden of increasing your permanent staff size.

Important aspects of Progent's temporary staffing services include:

  • Rapid availability of seasoned network pros
  • Simple initiation, cessation, and re-engagement of services
  • Seamless augmentation of your in-house network support staff
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
  • Strong relationship with a world-class, full-spectrum source for network expertise
Progent's Shared Help Desk Program
Progent's shared Help Desk Call Center program is a proven flexible staff expansion alternative that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a collaborative service solution based on by the industry's leading group professional services (PSA) platform for managing, service calls, ticketing, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network services for businesses across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified consultants can provide Alexandria, Virginia businesses a wide range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Alexandria, Virginia Companies
To learn more about Progent's short-term supplemental staffing services for Alexandria, Virginia companies, call 800-993-9400 or visit Contact Progent.