In addition to providing rapid access to top-tier IT consultants and subject matter experts (SMEs) to help Rockville, Maryland businesses with specific technical problems or strategic initiatives, Progent can provide short-term staff augmentation to deal with more broadly defined services such as PC support, network administration, and Help Desk response. On-demand staffing makes it possible for organizations to deal with expected or surprise surges in demand for network personnel, which may result from situations such as company mergers, site relocation, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill voids resulting from the absence of full-time staff members due to scheduled vacations, illness, termination, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services give organizations the flexibility to react to increases in demand for network personnel without being saddled with the expense and hassle that come with vetting and hiring professional IT personnel and without the risk of increasing your in-house staff size.

Important aspects of Progent's short-term staffing services include:

  • Rapid access to proven IT pros
  • Easy initiation, cessation, and resumption of services
  • Transparent augmentation of your in-house IT team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Close relationship with a top-level, full-spectrum source for network support
Progent's Shared Center Program
Progent's co-managed Call Center program is a specialized flexible staff augmentation option that enables IT groups to divide the work of Call Center support seamlessly between their internal IT personnel and Progent's nationwide team of technical support experts. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center program is a collaborative service solution powered by the leading shared professional services (PSA) tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for businesses across the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Rockville, Maryland Organizations
Progent's seasoned roster of certified engineers can deliver Rockville, Maryland businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term Staffing Services for Rockville, Maryland Businesses
To learn more about Progent's short-term staffing services for Rockville, Maryland companies, call 800-993-9400 or visit Contact Progent.