Besides providing fast contact with high-level IT consultants and subject matter experts to assist Pleasanton, California businesses with specific technical problems or longer-term projects, Progent can provide temporary staff augmentation to deliver more broadly defined services such as desktop support, IT administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to anticipated or surprise increases in demand for network personnel, which may result from situations such as mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps left by the loss of in-house staff members due to scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services offer businesses the flexibility to respond to increases in requirements for network personnel without being saddled with the expense and hassle associated with vetting and recruiting professional IT help and without the burden of adding to your in-house staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to reliable network pros
  • Easy engagement, termination, and re-engagement of services
  • Transparent extension of your full-time IT team
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
  • Strong working relationship with a world-class, full-service source for network support
Progent's Shared Center Service
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion alternative that allows IT groups to divide the responsibilities of Help Desk support transparently between their full-time IT personnel and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the industry's leading shared PSA tool for managing, service calls, ticketing, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations of all sizes throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Pleasanton, California Companies
Progent's veteran team of certified engineers can deliver Pleasanton, California companies a wide range of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term Staffing Services for Pleasanton, California Companies
To find out more about Progent's temporary staff augmentation services for Pleasanton, California organizations, call 800-993-9400 or visit Contact Progent.