In addition to offering fast access to guidance from high-level network professionals and subject matter experts to help Dallas, Texas organizations to resolve specific technical issues or longer-term projects, Progent offers temporary staffing to deliver more generalized assistance such as PC help, network administration, and Help Desk services. On-demand staffing can help businesses to deal with expected or surprise increases in demand for IT personnel, which may result from situations like company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill voids left by the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the flexibility to react to surges in requirements for IT services without being saddled with the expense and hassle that come with reviewing and recruiting appropriate technical help and without the risk of adding to your permanent staff size.

Key aspects of Progent's short-term supplemental staffing services include:

  • Fast availability of seasoned IT pros
  • Simple initiation, termination, and resumption of services
  • Seamless augmentation of your in-house network support staff
  • Full documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
  • Strong working relationship with a world-class, full-service source for IT support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Call Center program is a proven on-going staff augmentation option that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal network personnel and Progent's extensive team of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service solution based on by the leading shared professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite network services for organizations across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Dallas, Texas Businesses
Progent's nationwide team of certified consultants can provide Dallas, Texas businesses a wide array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for Dallas, Texas Companies
To find out more details about Progent's temporary staffing services for Dallas, Texas companies, call 800-993-9400 or visit Contact Progent.