Besides offering rapid access to top-tier IT consultants and subject matter experts (SMEs) to assist Austin, Texas companies with specific technical issues or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined services such as PC support, network administration, and Call Center response. Short-term staffing can help businesses to deal with anticipated or unplanned surges in demand for network personnel, which may result from situations like mergers and acquisitions, data center moves, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also cover gaps resulting from the loss of full-time IT personnel because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to react to increases in demand for IT personnel without being saddled with the costs and hassle associated with vetting and recruiting professional IT help and without the burden of increasing your in-house head count.

Key features of Progent's temporary staffing services include:

  • Rapid access to seasoned network pros
  • Simple engagement, termination, and resumption of services
  • Seamless extension of your full-time network support team
  • Comprehensive documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Strong relationship with a world-class, full-service resource for network support
Progent's Co-managed Help Desk Service
Progent's shared Call Center service is a proven on-going staff augmentation alternative that allows IT groups to share the work of Help Desk Call Center support transparently between their internal network staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center program is a joint service solution powered by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network expertise for businesses of all sizes throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Austin, Texas Companies
Progent's seasoned team of certified engineers can deliver Austin, Texas companies a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staffing Services for Austin, Texas Businesses
To find out more about Progent's short-term supplemental staffing services for Austin, Texas organizations, call 800-993-9400 or visit Contact Progent.