In addition to offering fast access to guidance from high-level IT consultants and subject matter experts to assist Addison, Texas companies to resolve specific technical problems or strategic initiatives, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop help, IT administration, and Call Center response. Short-term staffing can help businesses to respond to expected or unexpected peaks in the need for IT personnel, which may be caused by situations like company mergers, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new regulations. Temporary staffing can also cover voids left by the absence of full-time staff members due to scheduled vacations, illness, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the ability to respond to surges in requirements for IT personnel without being saddled with the costs and delays associated with reviewing and recruiting professional IT help and without the burden of increasing your permanent head count.

Important features of Progent's short-term supplemental staffing services include:

  • Fast availability of seasoned IT professionals
  • Simple initiation, termination, and re-engagement of services
  • Seamless extension of your full-time network support staff
  • Comprehensive documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
  • Strong working relationship with a top-level, full-service source for IT support
Progent's Co-managed Help Desk Service
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation option that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive pool of IT support experts. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative support alternative powered by the industry's leading group professional services platform for managing, service calls, generating tickets, assigning responsibility, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT services for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Addison, Texas Companies
Progent's seasoned team of certified engineers can deliver Addison, Texas companies a wide range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary IT Staffing for Addison, Texas Businesses
To find out more details about Progent's short-term staff augmentation services for Addison, Texas businesses, call 800-993-9400 or visit Contact Progent.