Quick, Low-cost Remote Computer Network Help for Tempe, Arizona Small Companies
For more than two decades, Progent has specialized in providing enterprise-class network support to customers who have small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, seamless virtual office network, sophisticated remote repair technology, a large team of engineers accredited in a wide array of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a global team of remote troubleshooting experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network support team. This can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your company to plan and implement a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Companies in Tempe, Arizona
Progent's nationwide team of certified support professionals offers support for virtually all aspects of information technology used by companies of all sizes. Technologies supported by Progent in and around Tempe include:

Support Delivery Options for Tempe, Arizona Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity documentation, consistent follow-through, and tight cost control for a range of network support delivery modes that include remote troubleshooting, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person service technicians when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details about why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and support for small business programs including accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software migrations, extended initiatives like upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and mid-size companies to design, deploy and debug the infrastructure for work-from-home employees. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and deployment, and robust Internet connectivity. For details about Progent's infrastructure expertise for an at-home workforce, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition easy for clients to migrate to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with mixed networks to save significantly on the costs of hardware, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for IT information protection and reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to customers trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for resolving actual IT problems quickly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size invoices for quick solutions. An additional advantage of granular billing is that clients won't be tempted to permit minor problems to fester until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of documenting and archiving support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Tempe, Arizona company wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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