Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Wichita company to pick the right technologies and follow leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Wichita, Kansas businesses to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide switchover to a teleworker workforce, which might be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their current trouble tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to augment your existing Call Center staff by splitting delivery of Call Center support services transparently between your in-house IT support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Wichita, Kansas company, phone 1-800-993-9400 or refer to Contact Progent.