Expanding your remote workforce may have a major impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Washington company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Washington, Washington organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or revise their active tickets, enter information, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Call Desk staff by splitting responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Washington, Washington business, call 1-800-993-9400 or refer to Contact Progent.