Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Waltham company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Waltham, Massachusetts businesses to with any facet of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be particularly complicated if you must accommodate a combination of worker-owned equipment like PCs and laptops, Internet routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware levels. Progent's experience providing remote support for both outdated and current technologies in remote office venues allows you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for making essential updates. Support services available from Progent to help you to implement a productive telecommuting ecosystem include:

  • VPN technology allows you to establish a secure tunnel for authenticated at-home employees to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN integration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to view and use a data center computer's desktop. This gives IT managers substantial control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent offers expert remote consulting for deploying home routers from all major vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by families and visitors, are frequently used by telecommuters to access their router for work. This can create performance as well as cybersecurity issues. Progent can help businesses to mitigate these problems by delivering expertise like Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the company data center. Business-critical applications might demand redundant Internet access in case the normal connection fails. Progent can provide guidance for picking service providers, picking appropriate bandwidth and data volume bundles, and setting up redundant Internet connections. See Internet access integration services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Waltham, Massachusetts business, call 1-800-993-9400 or refer to Contact Progent.