Enlarging your at-home workforce can have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Uniondale company to select the right technologies and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Uniondale, New York businesses to with any aspect of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support experts combined with world-class ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their current tickets, enter details, and upload screen captures or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Support Desk organization by sharing delivery of Call Desk support transparently between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution based on the number one PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class IT support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Uniondale, New York organization, phone 1-800-993-9400 or go to Contact Progent.