Enlarging your telecommuter workforce may have a major impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Toledo organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed guidance for helping you past occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Toledo, Ohio businesses to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to augment your current Help Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Toledo, Ohio company, phone 1-800-993-9400 or refer to Contact Progent.