Expanding your telecommuter workforce may have a major effect on network architecture, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your San Bernardino organization to select the right tools and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist San Bernardino, California businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide transition to a telecommuter business model, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their current tickets, enter information, and append screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your existing Help Desk Call Center organization by splitting delivery of Help Desk Call Center support transparently between your regular support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class technical support to your at-home employees, refer to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your San Bernardino, California business, call 1-800-993-9400 or go to Contact Progent.