Expanding your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Reading organization to select the right tools and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Reading, United Kingdom organizations to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a telecommuter business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit their current tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Call Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution based on the leading PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your business to deliver world-class technical support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Reading, United Kingdom business, call 1-800-993-9400 or go to Contact Progent.