Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Philadelphia organization to select the appropriate technologies and follow best practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Philadelphia, Pennsylvania businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major vendors enable online discussions, video and voice conferencing, chat, and content sharing for both local workers and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help you to manage your existing conferencing environment and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business client software to support your at-home employees. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities that include IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN architecture to run them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Philadelphia, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.

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