Enlarging your remote workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Orlando organization to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Orlando, Florida organizations to with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required to support an at-home work environment can be especially challenging if you have to accommodate a mix of worker-owned hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a mix of operating systems and firmware releases. Progent's background delivering online support for both legacy and current technologies in remote office solutions enables you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Services offered by Progent to help your company to create a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to establish a safe connection for authorized remote employees to use IT assets located at your corporate data center or in a public cloud. Progent can assist you to configure and maintain VPN access between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide safe VPN connections for a wide range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to see and use a remote computer's desktop. This technology provides IT managers more control over the digital environment of at-home employees and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier online support for setting up home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting an entire household and visitors, are frequently used by at-home employees to connect to their router for work. This can create performance and security issues. Progent can help businesses to mitigate these problems by delivering services like Cisco Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP setup help.
  • Internet access methods affect the performance and availability of connections between at-home workers and the corporate data center. Line-of-business processes may require redundant Internet connections in the event the normal connection breaks. Progent can provide guidance for selecting service providers, selecting sensible service bundles, and configuring fault-tolerant Internet access. Refer to Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Orlando, Florida organization, call 1-800-993-9400 or refer to Contact Progent.