Enlarging your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Modesto company to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Modesto, California organizations to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide transition to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote IT support experts combined with world-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your existing Call Center team by sharing responsibilities for Help Desk services seamlessly between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to provide world-class IT support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Modesto, California business, call 1-800-993-9400 or visit Contact Progent.