Expanding your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Midland company to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Midland, Texas businesses to succeed with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

VoIP Integration for Telecommuters
Expanding the corporate PBX system to accommodate telecommuters is critical to supporting an effective work-at-home solution. A variety of cloud-based digital PBX platforms are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older products for VoIP management. Progent can assist businesses of any size to design or tune a remote IP voice environment that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations tune their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software used throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, see CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and deliver on-demand deployment and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Midland, Texas business, call 1-800-993-9400 or go to Contact Progent.