Enlarging your remote workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Kansas City company to select the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Kansas City, Missouri businesses to succeed with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter business model, which might be driven by a pandemic or as part of a business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or update their current tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Help Desk Call Center team by sharing responsibilities for Support Desk services seamlessly between your regular IT support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the number one professional services automation platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your from-home workers, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Kansas City, Missouri business, call 1-800-993-9400 or visit Contact Progent.