Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Jacksonville organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Jacksonville, Florida organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a teleworker business model, which could be driven by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, add details, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables your business to supplement your current Help Desk staff by sharing responsibilities for Call Center support transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution based on the number one PSA platform for handling help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, go to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive work-from-home environment for your Jacksonville, Florida company, call 1-800-993-9400 or go to Contact Progent.