Expanding your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Miami Beach company to pick the appropriate technologies and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Miami Beach, Florida companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly challenging if you must accommodate a mix of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both legacy as well as modern IT products in remote office solutions allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Services available from Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network technology makes it possible to create a secure tunnel for authenticated at-home employees to use IT assets located at your corporate datacenter or in a public cloud. Progent's consultants can help your company to configure and manage VPN connections between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and interact with a remote computer's desktop. This provides IT managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers top-tier online consulting for deploying routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist businesses to mitigate these issues by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet connectivity methods affect the performance and availability of connections between at-home workers and the corporate data center. Mission-critical processes may demand backup Internet connections in case the primary connection fails. Progent offers guidance for selecting Internet service providers, picking appropriate service offerings, and configuring fault-tolerant Internet connections. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Miami Beach, Florida organization, phone 1-800-993-9400 or visit Contact Progent.