Enlarging your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of experience helping SMBs to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Long Beach organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top value. Progent offers services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Long Beach, California companies to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed to support a remote workforce can be particularly complicated if you must accommodate a mix of personal hardware such as desktop computers and notebooks, routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both legacy as well as modern IT products in remote office venues allows you to make cost-effective use of your available network infrastructure and offers fast access to expertise for implement essential updates. Services available from Progent to assist you to create a productive work-at-home infrastructure include:

  • Virtual Private Network connectivity allows you to establish a safe tunnel for authenticated at-home employees to access IT resources located at your company data center or in the cloud. Progent can assist your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to view and use a data center computer's desktop. This gives network managers more control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier online support for integrating home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to access their router for work. This can create throughput and cybersecurity problems. Progent can help you to mitigate these problems by providing expertise like Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Line-of-business processes may require backup Internet access in case the primary connection fails. Progent offers expertise for picking service providers, picking sensible service bundles, and integrating fault-tolerant Internet connections. See Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Long Beach, California company, phone 1-800-993-9400 or go to Contact Progent.