Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Indianapolis company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Indianapolis, Indiana companies to with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support specialists along with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or edit their current tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables you to augment your existing Call Desk staff by splitting delivery of Call Center services transparently between your in-house IT support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model based on the leading PSA tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your company to provide best-in-class technical support to your from-home workers, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Indianapolis, Indiana organization, phone 1-800-993-9400 or refer to Contact Progent.