Expanding your at-home workforce may have a major impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your St. Paul organization to pick the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help St. Paul, Minnesota businesses to with any facet of building a high-functioning remote work environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screen captures and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables you to expand your existing Support Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your St. Paul, Minnesota business, call 1-800-993-9400 or refer to Contact Progent.