Expanding your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Schaumburg company to select the right tools and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Schaumburg, Illinois organizations to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A rapid, organization-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their current tickets, enter details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to augment your existing Help Desk Call Center organization by splitting responsibilities for Call Center services seamlessly between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Schaumburg, Illinois organization, call 1-800-993-9400 or visit Contact Progent.