Enlarging your remote workforce can have a significant effect on network infrastructure, security, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your San Diego UCSD organization to pick the right tools and follow best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand expertise for helping you over challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist San Diego UCSD, California businesses to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be the result of an epidemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their current trouble tickets, enter details, and append screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to expand your existing Call Desk staff by splitting delivery of Help Desk support seamlessly between your in-house support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your San Diego UCSD, California business, call 1-800-993-9400 or go to Contact Progent.