Expanding your at-home workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Pleasanton organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Pleasanton, California businesses to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, organization-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or update their active trouble tickets, enter information, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Call Center support services transparently between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support solution based on the leading PSA tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your company to provide world-class technical support to your from-home workers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Pleasanton, California company, phone 1-800-993-9400 or visit Contact Progent.