Enlarging your telecommuter workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your London organization to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist London, United Kingdom businesses to with any facet of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A rapid, enterprise-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote IT support experts along with world-class ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, add details, and append screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to expand your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center services transparently between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the leading PSA tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your London, United Kingdom company, phone 1-800-993-9400 or refer to Contact Progent.