Expanding your telecommuter workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Florianópolis organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Florianópolis, Santa Catarina organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed to support a remote work environment can be particularly challenging if you have to accommodate a mix of worker-owned hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both legacy as well as modern technologies in virtual office venues allows you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement essential upgrades. Services offered by Progent to assist your company to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated at-home workers to use IT resources situated at your corporate data center or in the cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad range of devices such as Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and interact with a remote computer's desktop. This technology gives network managers substantial control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent offers expert online consulting for deploying routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by an entire household and guests, are frequently used by at-home employees to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist you to resolve these issues by delivering services like Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate data center. Vital processes may demand backup Internet access in the event the primary connection fails. Progent can provide guidance for identifying ISPs, choosing appropriate service bundles, and integrating fault-tolerant Internet connections. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Florianópolis, Santa Catarina organization, call 1-800-993-9400 or go to Contact Progent.