Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Edison company to pick the right technologies and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Edison, New Jersey organizations to succeed with any facet of building a high-functioning remote work ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online IT support experts along with enterprise-class ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their active trouble tickets, add details, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your existing Support Desk organization by sharing responsibilities for Call Desk support services seamlessly between your regular IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Edison, New Jersey business, call 1-800-993-9400 or visit Contact Progent.