Tulsa At Home Workforce Connectivity Support Services

Enlarging your at-home workforce can have a significant effect on network architecture, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Tulsa company to select the appropriate tools and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Tulsa, Oklahoma organizations to succeed with any facet of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support an at-home work environment can be especially complicated if you have to manage a mix of worker-owned hardware such as PCs and notebooks, Internet routers, and wireless appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's experience providing remote help for both outdated as well as modern IT products in remote office venues enables you to make cost-effective use of your available infrastructure and offers fast access to expertise for making essential updates. Services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

• VPN technology makes it possible to establish a safe connection for authorized at-home employees to access IT assets located at your corporate datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software to provide safe VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote computer's desktop. This gives network managers significant control over the digital ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
• Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier online support for integrating home routers from all major vendors. See router configuration support from Cisco-certified experts.
• Home Wireless networks, often supporting an entire household and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance as well as cybersecurity problems. Progent can assist you to mitigate these problems by delivering services that include Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP integration help.
• Internet access solutions affect the performance and reliability of connections between at-home workers and the company data center. Business-critical processes may require redundant Internet connections in case the primary connection fails. Progent offers guidance for picking service providers, selecting sensible service bundles, and configuring fault-tolerant Internet connections. See Internet access solutions.

IP Voice Solutions for Telecommuters
Expanding the company PBX system to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can assist businesses of any size to design or maintain a telecommuter VoIP environment that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their existing Cisco IP voice systems to support a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM manages additional combined media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
• CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager expertise.
• Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to support these VoIP solutions and deliver as-needed integration and debugging services.

Voice/Video Conferencing for Remote Workers
A wide range of video conferencing products from leading vendors support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many organizations use multiple products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing environment and optimize the experience of your at-home workforce.

• Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
• FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as voice/video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and assist your business to tune your WAN architecture to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a wide range of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange Server since their initial publication and can help your company to configure these flagship collaboration products to optimize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its complete range of features. For additional information about Progent's consulting services for Microsoft Teams, see planning and configuration expertise for Microsoft Teams.

SharePoint utilizes web sites to enable collaboration and information delivery by offering policy-based access to data, business processes, and tools for searching through company-wide business data. SharePoint enables you to build secure portals that enables at-home workers to view and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint expertise, see SharePoint integration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to integration consulting for Exchange Server.

OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can access them safely via a browser. Included with Microsoft 365, OneDrive allows at-home employees to co-edit documents. Edits created offline are automatically synced when you go back online. For information about Progent's expertise for OneDrive, refer to Microsoft Onedrive integration experts.

Public Cloud Integration for Teleworkers
Progent offers advanced online assistance for helping organizations to build, manage and optimize cohesive network architectures that include internal data centers, at-home workers, branches, plus cloud resources. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud access, authentication, and cybersecurity.

Microsoft Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for telecommuters by configuring and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting services.

Microsoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office apps and services are marketed in a selection of bundles designed for users ranging from students and small offices to large corporations. Progent can provide quick and affordable remote contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, go to Microsoft 365 consulting services.

Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging IT bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting services for Exchange Online, refer to Exchange Online configuration and support expertise.

Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest source of cloud-based services. Progent can provide fast and economical online access to cloud integration consultants who can help your business to plan, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network model to make sure your employees have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the road. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Platform is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help you to expand your existing IT assets with the Google Cloud, and Progent's database experts can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can help you to set up virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline identity management for telecommuters with GCP Cloud Identity services. Progent's experts can also assist your business to use GCP's unified management tools to administer and track your GCP ecosystem. To find out, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Services for At-Home Workers
A sudden, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

• Progent's Standard Call Center services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their current tickets, add information, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Call Center Augmentation Service enables your company to supplement your current Call Center organization by sharing delivery of Call Center support services seamlessly between your in-house IT support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the leading professional services automation tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) staff members typically use their own computing devices and often operate in a poorly secured physical space. This increases their vulnerability to malware threats and requires judicious configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the development of security policies based on leading practices. Progent's seasoned roster of IT security solutions experts can help you to design, implement and manage an effective cybersecurity solution that guards critical IT assets in environments that include an at-home workforce.

Firewalls enable you to create a network environment that can be safely utilized by local users and by telecommuters, mobile employees, suppliers, customers, and other stakeholders. Modern firewall devices permit you to assign and control appropriate access rights to different classes of users and to scale your network and adjust your cybersecurity posture as your company evolves and as network attacks grow increasingly complex. Progent supports both new and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration services, see firewall support expertise.

Online Endpoint Monitoring makes it possible to track the various devices utilized by at-home workers and either block or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each protected endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day attacks at inception. When a cyberattack is spotted, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint monitoring for teleworkers.

Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for telecommuters.

Security Audits can evaluate the exposure of your network to all classes of outside and internal security attacks for an environment that includes teleworkers. Progent can deploy online, automated security inventory scanning for rapidly and affordably uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be managed by security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist your company to audit your workflows and policies and assess your network infrastructure to enable you to design the highest level of protection for your teleworkers.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can expose, rank, fix, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent can help you to deploy NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your existing network security and can assist you to design and implement a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-premises, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment solutions powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering vital information in order to avoid data loss and reduce recovery time in the event of storage system problems resulting from equipment breakdowns, programming hiccups, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and manage in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for remote workers must address diverse kinds of personally owned endpoint devices. Progent can provide fast remote access to consultants familiar with a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that require a quick changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning specialists can help your business to develop, document and test a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager provides a centralized environment for safeguarding critical information by controlling on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint devices can be user owned or business owned. IT administrators managing the endpoint devices of teleworkers can use Intune to provision and validate apps on devices, push updates and certificates, set up rules for permission to access information and resources, set passwords, establish VPN tunnels, determine how teleworkers share information, establish threat defense, ensure compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X computers. For details about Microsoft Intune and how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workforce, visit Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network managers to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Key features of VMware Workspace ONE include rapid over-the-air provisioning of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Tulsa, Oklahoma company, call 1-800-993-9400 or go to Contact Progent.