Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your San Juan organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help San Juan, Puerto Rico organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from leading vendors support virtual meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent can help your organization to maintain your current voice/video conferencing environment and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for training. For details about Progent's consulting expertise for Webex and for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help you to tune your network infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your San Juan, Puerto Rico organization, call 1-800-993-9400 or visit Contact Progent.

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