Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting SMBs to design, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Baltimore organization to pick the right tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Baltimore, Maryland companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from major technology companies support online meetings, video conferencing, chat, and screen sharing for both onsite workers and teleworkers. Many organizations utilize multiple conferencing products to accommodate their various partners and customers. Progent can assist you to maintain your existing conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help you to tune your network infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Baltimore, Maryland organization, phone 1-800-993-9400 or visit Contact Progent.

© 2002-2026 Progent Corporation. All rights reserved.