Enlarging your telecommuter workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Chicago company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Chicago, Illinois companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

VoIP Integration for Teleworkers
Extending the company phone environment to include remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of all sizes to plan or tune a remote IP voice service that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and provide on-demand configuration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Chicago, Illinois business, call 1-800-993-9400 or go to Contact Progent.