Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your San Francisco company to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist San Francisco, California businesses to with any aspect of creating a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, company-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit the status of their active trouble tickets, add details, and upload screenshots or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Help Desk team by splitting responsibilities for Support Desk services seamlessly between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the number one professional services automation platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver world-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your San Francisco, California organization, phone 1-800-993-9400 or go to Contact Progent.