Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your San Antonio organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help San Antonio, Texas businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A fast, organization-wide switchover to a teleworker workforce, which might be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add details, and upload screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to expand your current Help Desk organization by sharing responsibilities for Help Desk support services transparently between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your San Antonio, Texas business, phone 1-800-993-9400 or refer to Contact Progent.