Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Philadelphia organization to pick the appropriate tools and follow best practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Philadelphia, Pennsylvania companies to with any facet of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A fast, company-wide switchover to a telecommuter workforce, which could be activated by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their active tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center staff by sharing responsibilities for Call Desk support services transparently between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the number one professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, refer to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Philadelphia, Pennsylvania business, call 1-800-993-9400 or go to Contact Progent.