Enlarging your remote workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Lakeland organization to select the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide services that go from on demand expertise for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Lakeland, Florida companies to with any aspect of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide transition to a from-home workforce, which might be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their active tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows your business to expand your current Help Desk Call Center team by sharing responsibilities for Support Desk support services seamlessly between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Lakeland, Florida company, phone 1-800-993-9400 or go to Contact Progent.