Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Fort Collins company to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Fort Collins, Colorado organizations to with any facet of creating a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide transition to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active trouble tickets, enter information, and append screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your business to augment your existing Help Desk team by splitting responsibilities for Call Desk services seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide best-in-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Fort Collins, Colorado organization, call 1-800-993-9400 or refer to Contact Progent.