Expanding your at-home workforce may have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Alexandria company to select the right tools and follow best practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Alexandria, Virginia businesses to succeed with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide changeover to a from-home business model, which could be activated by an epidemic or as part of a business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their current tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your existing Call Center team by sharing responsibilities for Help Desk services seamlessly between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Alexandria, Virginia business, phone 1-800-993-9400 or visit Contact Progent.