Enlarging your telecommuter workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Valencia company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Valencia, California companies to with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A rapid, organization-wide changeover to a from-home workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their active trouble tickets, enter information, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables you to supplement your current Call Center team by sharing responsibilities for Support Desk services transparently between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter solution for your Valencia, California organization, phone 1-800-993-9400 or refer to Contact Progent.