Expanding your remote workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Sandy Springs company to select the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Sandy Springs, Georgia businesses to succeed with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or update their active tickets, add information, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to supplement your existing Support Desk team by sharing delivery of Call Center services seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Sandy Springs, Georgia company, phone 1-800-993-9400 or visit Contact Progent.