Enlarging your remote workforce can have a major impact on network architecture, security, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Liverpool organization to select the right tools and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Liverpool, United Kingdom businesses to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
An emergency, enterprise-wide transition to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, enter details, and upload screen captures and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Call Desk staff by sharing responsibilities for Call Desk support seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Liverpool, United Kingdom company, call 1-800-993-9400 or refer to Contact Progent.