Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Fort Wayne organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Fort Wayne, Indiana businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit their current trouble tickets, add details, and append screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your current Call Desk team by splitting delivery of Call Center support services transparently between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class technical support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Fort Wayne, Indiana business, call 1-800-993-9400 or go to Contact Progent.