Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Cincinnati organization to pick the right technologies and follow best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Cincinnati, Ohio organizations to succeed with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, organization-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their current tickets, add information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Help Desk Call Center team by sharing responsibilities for Help Desk Call Center support services transparently between your in-house support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, go to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Cincinnati, Ohio company, call 1-800-993-9400 or go to Contact Progent.