Expanding your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Brisbane organization to select the appropriate tools and follow best practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Brisbane, Queensland organizations to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Solutions for Telecommuters
Extending the corporate PBX environment to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's current or older platforms for IP voice solutions. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice environment that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations tune their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software used throughout the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, see CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to work with these solutions and provide as-needed integration and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Brisbane, Queensland company, phone 1-800-993-9400 or refer to Contact Progent.