Expanding your remote workforce can have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Baltimore company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Baltimore, Maryland companies to with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide switchover to a telecommuter business model, which could be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to augment your current Help Desk staff by splitting responsibilities for Call Center services seamlessly between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Baltimore, Maryland organization, call 1-800-993-9400 or refer to Contact Progent.