Enlarging your remote workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Albany organization to select the right technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide services ranging from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Albany, New York businesses to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which could be the result of an epidemic or as a component of a business continuity process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your business to augment your current Call Center staff by sharing delivery of Support Desk support services transparently between your in-house support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide world-class technical support to your from-home workers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Albany, New York company, phone 1-800-993-9400 or go to Contact Progent.