Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Waltham organization to select the right technologies and adhere to leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Waltham, Massachusetts organizations to succeed with any aspect of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, data protection solutions, and centralized management.

VoIP Solutions for Telecommuters
Expanding the business phone system to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP platforms are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Waltham, Massachusetts organization, call 1-800-993-9400 or go to Contact Progent.