Expanding your remote workforce can have a significant effect on network architecture, security, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Spartanburg organization to select the appropriate tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Spartanburg, South Carolina businesses to with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Extending the company PBX system to include teleworkers is critical to maintaining a productive work-at-home solution. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. CUCM supports additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, visit CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide as-needed deployment and debugging services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Spartanburg, South Carolina organization, phone 1-800-993-9400 or go to Contact Progent.